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                          Grievance Redressal Process:

At our firm, we recognize that investor service is a fundamental aspect for sustained business growth. We are committed to ensuring that our investors receive exceptional service across various touchpoints. Prompt and efficient service is crucial for maintaining existing relationships, particularly as we adhere to the Direct-to-Investor model. Investor queries and complaints are invaluable feedback for us, and this policy outlines our structured grievance redressal framework. Our approach to grievance redressal includes a review mechanism to minimize the recurrence of similar issues in the future. The Grievance Redressal Policy is guided by the following principles:

  • Investors will be treated fairly at all times.
  • Complaints raised by investors will be handled with courtesy and addressed promptly.
  • Queries and complaints will be dealt with efficiently and impartially.
  • Our investment advisors and employees operate in good faith and without bias, prioritizing the interests of the investors.

                          Grievance Redressal Mechanism:

Client queries or complaints may arise due to misunderstandings or deficiencies in service experienced by clients. Deficiencies in service may encompass lack of explanation, clarification, or understanding, resulting in deviations from the expected delivery standards, either due to inadequate facilities or staff attitude toward clients.

Clients are encouraged to seek clarification regarding their queries and are entitled to lodge complaints in writing, orally, or telephonically. They may reach out to the Research Analyst via email or by calling +91 91110 38555. Alternatively, they can send a letter to the address provided below:

3rd Floor, Sanghi Residency, Block A, Bank Of Baroda Nr Manas Bhawan Wright Town, JABALPUR, MADHYA PRADESH, 482001

If clients do not receive a response within 10 business days of contacting the Client Servicing Team, they can escalate the matter by writing to [email protected]. They can expect a reply within 10 business days of approaching the Investment Advisor.

If dissatisfied with our response, clients can file their grievances with SEBI at http://scores.gov.in or write to any SEBI office. For further assistance, they may contact SEBI’s toll-free helpline at 1800 22 7575 / 1800 266 7575.

In cases where clients remain unsatisfied, they may access the Online Dispute Resolution (ODR) Portal established in accordance with SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, titled “Online Resolution of Disputes in the Indian Securities Market”. The ODR Portal facilitates conciliation and online arbitration for resolving disputes arising in the Indian Securities Market. It can be accessed via the following link: https://smartodr.in/