Grievance Redressal Accessibility
Grievance Redressal — IAAP Accessibility (RPwD Act, 2016)
This page outlines the grievance redressal mechanism in compliance with the Rights of Persons with Disabilities (RPwD) Act, 2016, SEBI Circular (July 31, 2025), and accessibility standards including WCAG 2.1, GIGW 3.0, and IS 17802.
1. Grievance Submission Form
2. Contact & Escalation Matrix
| Level | Contact Person | Phone / Mobile | |
|---|---|---|---|
| Grievance Officer | Mr. Akash Khatri | [email protected] | 9111038555 |
3. Process & Timelines
- Acknowledgement of grievance: Within 2 business days
- Substantive response/resolution: Within 10 business days
- Escalation to SEBI if unresolved beyond 30 business days
4. Accessibility Standards & References
This redressal mechanism adheres to:
- RPwD Act, 2016
- SEBI Circular dated July 31, 2025
- WCAG 2.1 Level AA
- GIGW 3.0
- IS 17802: Indian Accessibility Standards
5. Notes
Users may request grievance-related documents in alternative formats including ISL video explanation, Braille, large print, or accessible PDF.